Quality Inn Plant City - Lakeland

Easy check in rooms were very nice and clean staff was very friendly

Do not go here, they have cockroaches. I was able to get a refund, as I had the room for 10 minutes and found a small one in the bathroom. The manager was very apologetic when I showed her the photos I took, and admitted that they had just ripped up the carpeting because of their roach problem. Perhaps next year, it will be resolved, but for now, I do not recommend this place. I had room 223. The clerk offerred me another room, but I wanted a refund. The manager was understanding.

This hotel has made some positive makeovers and have perfected its customer service. Front Desk was so friendly and also offered to print out a document that I needed. I felt welcome and safe. The room exceeded my expectations for the price I paid. It was spotless, and I felt comfortable climbing into bed. It was clear the sheets were fresh, and the room was thoroughly cleaned. I had a fantastic time at the swimming pool as well. Thank you for your hospitality.

DO NOT STAY AT QUALITY INN PLANT CITY! We had a really bad experience that easily could have been rectified. Instead of being helpful when I called, Jasmine was rude and chose not to help us. She wouldn't give me the courtesy to listen, instead she went into defensive mode and displayed poor customer service. When we arrived my husband had a severe bloody nose so we were already in a difficult situation. We were given room 115 and upon going in I instantly got a headache due to the terrible odor in the room. My daughter got an instant migraine. I was trying to help my husband but my daughter's migraine was getting more and more debilitating by the minute. I went to the front desk and asked if we could switch rooms because of the smell. The man working the counter was kind and helpful. He switched us to room 215, which smelled strongly of cigarette smoke. At this point my daughter is at the toilet about to vomit because of the migraine the hotel rooms caused, and my husband's nosebleed warranted a trip to the emergency room. After being there in total about an hour (partially in one room and partially in another) we had to check out so I could take them to the hospital to get treated. When I called to ask about getting a refund we were told that they would not refund us because it wasn't enough of a medical emergency. They said that because we were there for an hour between the two rooms that they "couldn't sell the room that night". We stay in that area twice a year because we attend an assembly around the corner and have several friends who stay in the area too. We will make sure to tell everyone to visit the Holiday Inn next door instead. It is a much nicer place. We would have stayed there ourselves if they weren't booked. Lesson learned! Our next step is to contact the FTC regarding the smells and cleanliness of the rooms.

It’s a nice place with good service and free breakfast. Employees are friendly. It was also a great hotel for dogs; very welcoming and set up nicely for your dog. I will stay here again when traveling.

BAD BAD BAD could not stay because of the mold, musty smell which flared up my asthma and the front desk guy became IRATE when I tried to cancel with him. I had to go somewhere else. Still no resolution yet!!! Horrible customer service.

After reading the reviews, we were skeptical about this place but very shocked by how big our room was and clean. The recipient upgraded us free of charge and improved our weekend; very clean, quiet, and remodeled. I definitely would stay here if ever in town. Minifridge-microwave and safe to store your expensive items. I definitely recommend this location. It has restaurants within walking distance. Definitely will return here on my next trip out loved it.

The pricing was excellent; once we got there for our stay, we were pleasantly surprised at how luxurious this hotel was for the price. Just as clean and friendly as these "higher-end" hotels that charge an arm and leg to stay there. The staff was very customer service oriented and friendly. Every hotel area we visited was spotless (the lobby, breakfast area, hallways, our room, vending areas, pool, and the grounds). The breakfast was phenomenal, the waffles were my favorite, and the pool and pool area was refreshing and, relaxing, clean. The location is central to everything and very quiet. I definitely will stay there again. This was the first time we stayed in a Quality Inn & Suites, and we were impressed, and they built our trust in this hotel chain.

Lovely Quality Inn. The rooms were clean. Good water pressure in the shower. Wonderful breakfast. Dennys and Burger King are right next doors. The front desk man was very nice and friendly. The property has a pool and hot tub with a privacy grass fence. Super Nice.